Privacy Policy

Who we are

Fox Contractors LTD trading as Smart Group (company number 10003310) is the data controller for personal data collected through this website. Our registered contact address is 222 West Strand, Preston, PR1 8UJ.

Information we collect

• Contact details you give us — name, phone number, email address and property or site address.
• Enquiry details — the notes, questions or project information you send us.
• Booking details — the date and time you choose for a survey appointment.
• Chat messages sent through the website chat widget.
• Technical data such as IP address, browser type and pages visited.

How we use your information

• To respond to your enquiry and arrange a site survey.
• To prepare quotations, designs and, where you proceed, to carry out installation work.
• To manage our customer relationship, including scheduling and aftercare.
• To meet legal, warranty, certification and accounting obligations.
• To improve our website and services.

We rely on your consent where you have submitted an enquiry, on the performance of a contract where you become a customer, and on our legitimate interests in running and improving our business. We do not sell your personal data.

Where your data goes

Enquiries and survey bookings submitted on this site are sent to our customer relationship management (CRM) system so our team can follow them up, and appointment times are handled by our online booking provider. We also use service providers for website hosting, email and live chat. These providers process data on our instructions and are not permitted to use it for their own purposes.

Marketing preferences

If we send you updates or offers, you can opt out at any time using the unsubscribe link in the message or by emailing hello@smart-grp.co.uk.

How long we keep it

Enquiries that do not lead to work are kept for a limited period and then deleted. Customer records are kept for as long as needed to support warranties, certification and our legal and tax obligations, and are then securely deleted.

Your rights

Under UK data protection law you have the right to:

• Request a copy of the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data — see our data deletion page.
• Object to, or ask us to restrict, certain processing.
• Withdraw consent where we rely on it.

To exercise any of these rights, email hello@smart-grp.co.uk. If you are unhappy with our response you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies and tracking

Our website and the chat widget may use cookies and similar technologies to keep the site working, remember your chat session and understand how the site is used. You can control cookies through your browser settings.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last revised.